Refund policy

All purchases have a (30) day return policy after they are received, if for any reason if you are not satisfied with your purchase please contact us via On the Go with Princess O LLC Facebook messenger or Onthegowithprincesso@gmail.com

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. 

To start a return, send us an email at Onthegowithprincesso@gmail.com 

Once we receive your email, we will send you instructions on the next steps.  Items sent back to us without communication first will not be refunded until the proper steps are taken.

If you are having a problem with our site we want to know, please contact us at Onthegowithprincesso@gmail.com

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged so that we can evaluate the issue as soon as possible to make it right. 

We strive for 100% Customer Satisfaction, if for any reason you are not satisfied with your order please contact us and allow us to try to make it right before posting any negative reviews.

 

Exceptions / non-returnable items

Custom Items are not returnable:
Certain types of items cannot be returned, i.e. custom design products (such as custom printed or personalized items) Please check listing descriptions before placing your order.

Exchanges
We strive for 100% Customer Satisfaction, if for any reason you are not satisfied with your order, please contact us and allow us to try to make it right before posting any negative reviews on our website or social media pages.

Refunds
We will notify you once we have received and inspected your return, if approved, you will automatically be refunded on your original payment method.